Terms of Service
Last updated: October 29, 2026
These Terms of Service ("Terms") govern your use of Frxen.com and the services provided by Frxen ("Frxen", "we", "us"), an influencer partnership agency based in Toronto, Ontario, Canada. By using our website or services, you agree to these Terms. If you do not agree, please do not use them.
Our services
Frxen connects brands with content creators for sponsored content partnerships, including creator sourcing, campaign management and reporting. The deliverables, fees, timelines and content usage rights for each campaign are set out in a separate written agreement, proposal or insertion order (a "Campaign Agreement"). If a Campaign Agreement conflicts with these Terms, the Campaign Agreement applies.
Eligibility
You must be at least 18 years old and able to enter into a binding contract to use our services. If you use our services on behalf of a company, you confirm that you have authority to bind that company to these Terms.
Fees and payment
Campaigns are priced as flat fees agreed in writing before work begins. We do not run affiliate, commission or pay-per-sale deals unless agreed otherwise in writing.
Brands pay Frxen according to the invoice and payment terms in the Campaign Agreement. Payments may be processed through Stripe or another payment provider.
Creators are paid their agreed fee by Frxen once the agreed deliverables are published, as set out in the Campaign Agreement.
Fees do not include applicable taxes unless stated otherwise.
Late or missed payments may delay or pause campaign delivery.
Cancellations and refunds
Cancellation and refund terms are set out in each Campaign Agreement. Unless the Campaign Agreement says otherwise, fees for work already completed or content already published are non-refundable.
Brand responsibilities
Provide accurate product information, approved claims and brand guidelines.
Make sure your products and product claims comply with all applicable laws.
Ship products to creators on time when a campaign requires it.
Not contract directly with creators introduced by Frxen to avoid Frxen, during a campaign and for 12 months after it ends, unless we agree in writing.
Creator responsibilities
Provide accurate information about your channels, audience and performance, and do not use fake views, followers or engagement.
Deliver content as agreed and on schedule.
Clearly disclose sponsored content as required by law and platform rules in your audience's countries.
Not make false or misleading claims about any product.
Content and intellectual property
Ownership and usage rights for campaign content are set out in the Campaign Agreement. All content on Frxen.com, including text, logos and design, belongs to Frxen and may not be copied or reused without our written permission.
No guaranteed results
We price campaigns based on creators' verified past performance, but we cannot guarantee specific views, engagement, sales or other results from any campaign.
Acceptable use of our website
You agree not to use Frxen.com for any unlawful purpose, submit false information, attempt to gain unauthorized access to the site or its systems, or copy or scrape its content using automated tools.
Third-party services and links
Our website and services may involve third-party platforms, payment providers and websites. We are not responsible for their content, policies or actions, and your use of them is subject to their own terms.
Confidentiality
Each party agrees to keep confidential any non-public information shared during a partnership, including rates, campaign details and performance data, unless disclosure is required by law.
Disclaimer
Our website and services are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties of any kind, express or implied.
Limitation of liability
To the fullest extent permitted by law, Frxen is not liable for any indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim relating to our services is limited to the fees paid or payable under the Campaign Agreement that the claim relates to.
Indemnity
You agree to indemnify and hold Frxen harmless from any claims, losses or costs arising from your breach of these Terms, your products or content, or your violation of any law or third-party rights.
Privacy
Our Privacy Policy explains how we collect and use personal information. By using our website or services, you also agree to our Privacy Policy.
Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts located in Toronto, Ontario.
Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top shows when they were last changed. Continuing to use our website or services after an update means you accept the revised Terms.
Contact us
If you have questions about these Terms, email us at contact@frxen.com. Frxen, Toronto, Ontario, Canada.