Privacy Policy
Last updated: October 29, 2026
This Privacy Policy explains how Frxen ("Frxen", "we", "us") collects, uses and protects personal information when you visit Frxen.com, contact us, apply to our creator roster, or work with us as a brand or creator. Frxen is based in Toronto, Ontario, Canada.
Information we collect
Contact details you give us, such as your name, email address, phone number, company name and social media handles.
Creator information, such as channel links, follower counts, average views, audience location and demographics, rates, content samples, and any analytics you choose to share with us.
Brand information, such as company details, contact person, campaign goals, budgets and product information.
Payment information needed to invoice brands and pay creators. Card payments are processed by Stripe, and we do not store full card numbers.
Messages and emails you send us.
Device and usage data, such as IP address, browser type, pages visited and referring website, collected automatically through cookies and similar technologies.
How we use your information
To respond to enquiries and book discovery calls.
To review creators for our roster and match them with suitable brand campaigns.
To plan, manage and report on sponsorship campaigns.
To prepare agreements, send invoices and process payments and payouts.
To send business emails about partnership opportunities. You can opt out at any time.
To operate, secure and improve our website.
To meet our legal, tax and accounting obligations.
How we share information
We do not sell your personal information. We only share it when needed to provide our services:
With brands: creator profile and channel information relevant to a proposed campaign.
With creators: brand and campaign details needed to deliver a sponsorship.
With service providers who work on our behalf, such as website hosting, payment processing (Stripe), payout services, and email and document tools.
When required by law, or when needed to protect our rights, safety or property, or that of others.
Cookies
Our website uses cookies and similar technologies to keep the site working, understand how visitors use it and improve it. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.
How long we keep information
We keep personal information only as long as needed for the purposes described above, including active partnerships and legal, tax and accounting record keeping. After that, we delete or anonymize it.
International transfers
We work with creators and brands in the United States, United Kingdom, Canada, Australia and other countries. Your information may be stored or processed outside the country where you live, including in Canada and the United States, where data protection laws may differ. We take reasonable steps to keep it protected.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information against loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, including under Canada's PIPEDA, the UK and EU GDPR, Australia's Privacy Act and US state privacy laws, you may have the right to:
Access the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Ask us to delete your personal information.
Withdraw consent or object to certain uses, including marketing emails.
Receive a copy of your information in a portable format.
Complain to your local data protection authority.
To make a request, email us at contact@frxen.com. We aim to respond within 30 days.
Children
Our services are for adults only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has sent us personal information, contact us and we will delete it.
Links to other websites
Our website may link to websites we do not own or control. We are not responsible for their content or privacy practices, so please review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continuing to use our website or services after an update means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or how we handle your personal information, email us at contact@frxen.com. Frxen, Toronto, Ontario, Canada.